March 2012

During my wife's stay here, her care was exceptional all the way from emergency to care in her room to her cath and follow up.  They answered the questions we had and made us feel good about our stay!  Cammi en ER, Tori our RN, Mary Jo our PA and Dr. Vadde, we felt was exceptional!  Thank you so much for all of the help!  I wouldn't hesitate to bring her back here if we have any further problems. (CPCU)

Every staff member was cordial, helpful and excellent customer service – every staff member from housekeeping to physicians last question was always, "Is there anything else I can do for you" – without fail – this is truly a magnet hospital!  Special standouts were Stephanie in PT, Leitha, NA, Glenda, unit secretary and all of the RNs.  I do not know the other nursing assistant (NA) names, nor the nurses but without fail they were all excellent.  Dr. Vadde had excellent bedside manner and never seemed to be in a hurry; easy to understand and answered all questions.  When my father buzzed for help – response was immediate – even as he got better and needed less assistance.  He also reported it was the same excellent service when he was alone with no company.  We were across from the nursing station which is usually a "noisy" place to be – not so in CPCU – it was quieter than I expected given the traffic back and forth.  And people's privacy was well protected as we never heard any discussion about patients in the halls.  Our stay in ICU was equally excellent care.  Before I was here, each time I called, I was updated and reassured about the care he was receiving – one nurse in particular I remember was Allie in ICU.  Keep up the good work!  I am a medical professional in a hospital trying to attain magnet status. (CPCU)

February 2012

"Holding back TEARS as I write this.  This facility of doctors, nurses, housekeeping, kitchen, everyone has given me a 2nd chance at this precious thing called life.  If I could every repay you all for my new life I would do it tenfold!  Thank you, thank you, thank you." (CPCU)
 
"My stay at HaysMed was pleasant.  The staff was friendly, caring and helpful.  When staff came in your room, they knocked and always asked if they could be of help or could they get you anything.  Although I felt the hospital was going to be too large for me to find my way around, it has plenty of signs to paint the way or staff to guide you." (CPCU)

"You are all amazing!  All the staff members were always kind, courteous, and helpful.  All questions were answered whenever asked.  Your hospital is beautiful and well cared for – very clean.  Thanks for your kindness and making my mom's stay a great one!"  (CPCU)

"I was very impressed with the speed and care that I was taken care of in the ER when I came in on Sunday night.  The care I received once in my room was superb.  I feel very happy to have the DeBakey Heart Center here in Hays so I don't have to be so far from home.  Very impressed indeed!  Thanks so much!!"  (CPCU)

"I have over the years dealt with and been a patient in many top rated health care facilities.  We are very impressed with HaysMed.  From the doctors to the nurses and hospital staff to the facility itself – a top flight operation.  Keep up the good work!"  (CPCU)

"I want to thank especially the ICU Cardiac Team for the care and support that was given to our dad while he was in their care.  The professionalism was second to none.  Dr. Doonan, Dr. McCullagh, Chrissy Haynes all were very professional and helped us with a very hard decision regarding care for our father.  Thank You."  (Cardiac ICU)
"Everything is perfect.  I don't know of any way to change anything.  It is hard to fix perfect!"  (CPCU)

"I was and am very impressed by all the care and love shown to me while I was here.  God has blessed this community with great people and caregivers in all levels.  Keep up the faith and all the good works.  My family and husband are all very grateful also."  (CPCU)

"CPCU at HaysMed provided exceptional care for my mother when she had a pacemaker surgery.  Dr. Fisher did a great job with the procedure and her bedside manner.  We are thankful for lifesaving procedures performed at HMC.  The nursing care was AWESOME!  Cindy, Jeanette, Patty, Kathy and all the others provide above and beyond patient care.  They were extremely polite, positive, quick responding and very gentle."  (CPCU)

"I was brought here by ambulance from Goodland and heard nothing but excellent
things about HMC.  Since my stay, I can attest to this fact – everyone was kind,
thorough, and caring beyond belief.  The ER staff and the CPCU staff should all be
commended."  (CPCU)

"You've all been so great with Dad while here in CPCU twice this month – for hip
surgery as well as a pacemaker.  You are very tolerant of his "hard-of-hearing,"
his painful "parts" and his dignity!  The care is excellent here at Hays Med Center! 
Thanks!"  (CPCU)

"I received the best service.  Very nice and well educated nurses.  They were
very supportive and professional.  (Cath Lab)

December 2011

"We would like to express our deep appreciation to Dr. Jeffrey Curtis, who
performed a heart cath on my Dad.  We had run out of hope, because another
cardiologist we had seen for years had refused to pursue aggressive heart care
for Dad.  Dr. Curtis worked Dad into his consultation schedule and quickly set up
a heart cath, which we really appreciated.  After the procedure, he gave Dad the
hope that his condition could be improved.  Today, we are so thankful, after a
successful bypass and aortic valve replacement – we are so thankful for Dr. Curtis's
compassion, vast knowledge and professionalism!" (DeBakey Heart Institute)

"I have been in quite a few hospitals with loved ones, friends and myself as patients.  I can
state without a doubt that this Center far surpasses all of them!  The staff was superb,
dedicated and skilled.  I never saw a frown or a "I don't want to do it" – no matter what
the task.  Jessica, Samantha, Brian and Brenda made my stay pleasant as possible.  I felt they
really cared about me and did everything in their power to help me recover.  Dr. Doonan I will
forever be grateful to. His skill gave me more time on this Earth.  Thank You all!"  (CPCU)