Hays Family Medicine - Frequently Asked Questions

Do you give baby shots?


Who takes new patients?

The physicians try to accommodate new patients. If you have specific questions please contact our office.

Should I bring my medicines in to each appointment?


Can I get an antibiotic or do I need to be seen?

Because antibiotics are not always the cure for every illness, it is necessary for you to be seen prior to you receiving a prescription.

If I am having chest pain, should I come into the clinic or go to the ER?

For your best interest it is best in any emergent situation to go to the emergency room or call 911.

How can I switch providers without my provider knowing?

It is our office policy to notify the provider you are currently seeing that you request to change providers. We will try to accommodate your request if possible.

What should I bring to my first appointment?

You will need your insurance card, medication list, list of health problems and past surgeries. A list of your allergies and family history is also important to bring. Your insurance co-pay is due at the time of service. We accept VISA, Discover, Master Card, check or cash.

Can I get an evening appointment?

Our clinic is open from 8-5 M-TH and 8-4 on Friday. Feel free to call us for your appointment request.

What happens if I miss an appointment?

We always appreciate a phone call to notify us if you cannot make your appointment. It allows us to care for other patients that may be ill in your appointment time. If you accidentally forget, please call our office to reschedule. Missing appointments without notifying us makes it difficult for us to adequately treat you. It also makes other patients wait for an appointment that could have gotten your appointment time.

My physician does not go to the hospital, who will take care of me if I have to go to the hospital?

Our physicians rotate working at the hospital each week. If your particular physician is not at the hospital, know that a family medicine physician will be caring for you. Be assured that the physician at the hospital will communicate with your primary physician in order to best care for you while you are in the hospital.