Hays, Kansas (Oct 4, 2018)—The OB Unit, Sleep Center, Orthopedic Clinic and Human Resources were recently named the patient satisfaction award winners for the second quarter of 2018 at HaysMed, part of The University of Kansas Health System.
Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream. Health Stream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Four areas are recognized every quarter including an inpatient department, an outpatient department, a clinic and a non-clinical area.
The OB Unit was recognized for having the highest improvement in overall satisfaction from the first quarter to the 4th quarter of FY2018. Last year they had 572 deliveries, 684 lactation consultations and triaged 638 lactation triage phone calls.
The Sleep Center, an outpatient department, had the highest improvement in overall satisfaction for FY2018. In 2017 the department did 439 sleep studies and 120 EEGs. They have 4 full times associates. The EEG studies, which began in December of 2017, are a direct result of a joint effort with The University of Kansas Health System Neurology department. The Sleep Center serves patients in Kansas, southern Nebraska and eastern Colorado.
The Center is accredited through the Academy of Sleep medicine. They also are involved in mobile testing which brings sleep testing to many of the area communities.
Garnering the clinic award was the Orthopedic Clinic. They had a 16% increase in overall satisfaction for FY2018 and are at the 99th percentile. The clinic averages 1100 patients a month and they provider outreach clinics in Great Bend, Larned, Colby, Scott City and Hill City.
They are a certified hip and knee center of excellence and are the official orthopedic physicians for Fort Hays State University Athletics.
Human Resources received the Customer Service Award for their significant contributions to the mission, vision and values of HaysMed. The department has 7 full time Associates who provide services to a total of 1723 Associates. This includes all Associates at Hays, Larned and Great Bend. They process approximately 3000 application per year and last year hired 241 new Associates.