HaysMed Earns Excellence Through Insight Award For Overall Patient Experience
Faye Miller, RN, Joyce Dinges, Physical Therapist, Healthstream Representative, Regina Borthwick, RN and Kevin Myers, RN –
Members of the Bone, Joint and Spine Center Team
(Hays, KS – Nov 2, 2015) – HaysMed was recently recognized with an Excellence through Insight award for patient experience by HealthStream, Inc. (NASDAQ: HSTM). The unit specific award recognized the Bone, Joint and Spine Center in the hospital which also encompasses staff from the HaysMed Orthopedic Institute and Rehabilitation.
HaysMed was awarded this honor for their commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2014, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. HaysMed was chosen for receiving the highest ratings in hospital unit specific patient experience from among HealthStream’s 1,200 plus clients, as well as for exceeding industry standards.
“The professionals in our Bone, Joint and Spine Center are some of the best in the area,” said Bryce Young, Chief Operating Officer at HaysMed. “We are so proud of all the areas that contribute to the positive patient experience at HaysMed.”HealthStream CEO Robert A. Frist, Jr. said, “We applaud HaysMed’s high-level commitment to excellence in healthcare, and are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
HealthStream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital and clinic care.