Blog

CPCU

• Everything and people were good. The care was excellent.  No complaints.
• I wish I could remember all the names.  In 2000 I had triple bypass here and 18 years to the day I had a pacemaker put in.  I cannot say enough about the care I get at DeBakey Heart.  You give the best care in the world.  Love all of you…thanks so much.
• The entire staff gave me excellent care.  Were considerate and cheerful.  Each test was conducted with care and knowledge.

Radiation Oncology

• Explained the steps I would be going through very well and answered my questions.
• The Associates were very professional. And helpful to me.
• I have received excellent care during all my appointments.  The staff and doctors were very helpful with my care.  I would highly recommend this facility.  The care was great.

Emergency Department

• Lori, the nurse in ER, is fantastic.  She is so nice and informative.

Imaging – Nuclear Medicine

• Everyone was very pleasant.  Phyllis was exceptional – very kind and considerate.  Very pleasant to deal with.

Ambulatory Care Center

• Thank you Susie for getting my IV the first time.  Saved me sticks from phlebotomy too.  Very friendly.
• Sam was wonderful nurse!  Very caring and professional.

PT/OT/Speech

• Everyone was so great – the care was good.  Mom had a bad night but was taken very good care of.  We feel with all the help from OT and PT she’s ready to go home.  Thank you HayMed.
• Excellent personal care, with attention to detail.

Cath Lab

• Certainly no complaint about the care received.  Personnel were friendly and helpful.  Nurse Kaitlyn was very attentive and pleasant.  Chick salad sandwich very good.
• They made an unpleasable experience as pleasurable as it could be.  More than satisfied with the care.  I give them a gold star for today.  They deserve one.

ICU

• The staff in the ICU especially Nick was so gracious and caring in the time my friend passed away.  The doctor explained the process of him dying very well to the family and friends.  Very professional and caring staff.  Thank you.

Acute Care Unit

• My wife and I received excellent care at HaysMed.  The nursing staff and all other employees were friendly and caring.

Sleep Center

• I enjoyed your sleep study facility.  The room was clean and very nice.  Jeremy and Russell are the best.  They were friendly and very interesting to talk to.
• The two men were very caring and made me feel right at home.
• Very good service from Russell and Jeremy.  Was very pleased with the service,
• Jeremy and Russell were accommodating and efficient setting my sleep study up last night.  Also information on how sleep study works.  Nice guys!
• When arriving at desk  the clerk was pleasant.  When receiving preparation with answers to my questions regarding the sleep study Russell was very helpful and exceptionally kind, courteous and knowledgeable and helpful.  He had a calming presence.  Russell and Jeremy were both well trained in their approach to me.
• Jeremy and Russell were friendly and professional.
• Jeremy and Russell were very professional and helped me to feel comfortable during my stay and sleep study.
• Wonderful staff.  Jeremy and Russell made me feel comfortable.  Informative.  Good sense of humor.
• Jeremy and Russell were good at explaining what was going on and why they were doing things.
• Russell and Jeremy are experts at their job.  They care about you.  Was happy to have them. Thank you.
• Jeremy and Russell provided excellent care.  They both have excellent technical and interpersonal skills.
• I received great care.  Russell and Jeremy were both very helpful.  They were professional and friendly.  They made me feel comfortable and relaxed in their care.
• Jeremy was a very efficient and professional person and pleasant to work with.
• Before coming to the sleep analysis I was rather nervous about whether I would even be able to get any sleep in a hospital bed.  After all, I often have difficulty sleeping in my own bed.  Jeremy and Russel were very kind, cheerful and efficient as they prepared for the test and my fears were quickly assured.  I actually had a fairly good night’s rest.
• Both gentlemen were very informative about what procedure would be happening during the sleep tests.  Very professional.
• The staff was very courteous and nice.  Also they were prompt and answered all questions I had.  The two gentlemen that took care of me were Russell and Jeremy.  Very helpful and friendly.
• Jeremy and Russell were great.  They explained everything they were doing and were actually pretty fast considering all the wires they had to deal with.
• Russell and Jeremy were both very knowledgeable about the procedures and prompt to respond to my needs.  Very much appreciated.  Thank you.
• Russell and Jeremy were very caring and professional.  I felt very comfortable with both of them.
• Russell and Jeremy were very professional.  They made me feel cared for and comfortable.  I am very satisfied with their service.  Please thank them for me.
• I was worried about how I would sleep during this stay.  Russell and Jeremy made it quite comfortable and easy to settle it.  Very polite and professional staff.
• Jeremy and Russell were very professional, showed an interest in knowing about me, engaging in conversation.  Very attentive throughout the night.
• I had a very good experience.  Jeremy and Russell were very nice and explained the procedures.
• Russell and Jeremy were very attentive and polite.

Women’s Center OB

• You all are amazing.  I don’t know what I would have done without you all.  You guys have been very patient with me even though you were very busy.  You guys also have taken great care of my baby.  Thank you all.  You deserve a raise.

Breast Care Center

• I am grateful for the excellent care, the thoroughness of my breast exam that includes the manual examination and the verbal interaction between Denise and myself.  Denise is truly kind, caring and knowledgeable.  She inquires into all aspects of my physical wellbeing and is willing to make referrals and schedule other diagnostic procedures.  Sarah is also kind, friendly and gives a good pre-exam of my temperature, blood pressure, etc.  The radiologists are kind and thorough in their procedures.  Office staff are friendly and helpful.  I feel cared for and valued as a patient.  I am grateful for this Breast Care Center.
• Excellent friendly people.  Clean environment.  No negative comments.

Acute Care Unit

• Exceptional care by doctors, nurses and staff. Outstanding care by nurses on 2^nd floor.  All floor personnel were positive and kept me informed.  For the medical circumstances I as treated exceptionally well.
• Dr. Grove is just amazing!! So smart and skilled and also funny and excellent bedside manner.  Caring and always spends the time with to answer all of my questions.  The hospital staff was great too.  Dorothy Gideon is a true gem.  I could not have made it through his without her help and education.  Nurse Molly was very helpful to me I appreciate her alto too.  PCT Hunter was also great to me. I had a great experience with all of the staff there.  Thank You.  I’d recommend HMC to anyone needing treatment.
• I arrived at your ED with acute abdominal pain.  Your team from Dr. Yarmer and Allison in the ED, to the imaging staff (who were there after hours) to Dr. Marecic and Dr. Teget and the surgical team were all very kind and provided great care.  I had to have an appendectomy.  The excellent care continued on the floor with Leah Houston, RN, Thank you so much for everything.

Bone, Joint and Spine Center

• I would like to give a special thanks to the nurses – Amber and Shelby and staff Brenda for their outstanding care of my brother.  Their professionalism and abilities were worthy of praise and recognition.  I realize how difficult patients can be after surgery and during recovery/rehab they went above and beyond.  Thank you and God Bless.
• Excellent  personal care, with attention to detail.