Orthopedic Institute

April 2019

Where do I start? Everyone was great. Amber is still my favorite I stayed twice and she remembered me and we were just like old friends. Always there to talk to me when I need her! Tina she too is awesome we became good friends the first time I was here and we still are! She was always so busy at night but came super fast when I called for her. She took very good care of me.

Baylee, very sweet girl, she’s a keeper! She was spot on with my bed pan. She got it every time. I was always glad to see her. She’s friendly and we always had something to talk about. Carolyn [ob./gyn] she works with babies so she was very mothering! Who doesn’t want to be taken care of by their “mom.” Nice lady!

Sonja, she was great, very gentle. She went through what I am going through twice! She knew how to move me as pain free as possible. We had some very nice talks that made me feel so much better. Lauren always said something to me when she saw me even if she wasn’t my nurse. She made me feel like her sister. Sweet girl!

Kinsay, very caring lady. She loves to spoil me! She helps me do anything. I am uncomfortable asking for help on something she wants to do everything for me! She makes sure all my needs are made. PS. If you tell her about what I said tell her “ she’ll make headlines some day!!” she will know what it means.

Shaila, she was a lifesaver! I was so itchy one night and she came in and put lotion all over me. So nice… Nick my first male nurse and of course I had a bm! Not only one but four times. He was very respectful, he was so sweet I didn’t feel so weird! Jason from LAB all though I hate needles he was very good and quick. He never missed or hurt me!

Dr. Max DeCarvalho – very informative and explains everything you ask. He is very thorough; shows any part of MRI and CT Scan you ask about. Like his temperament and bedside manner. Hopefully surgery is a success! I’m sure it will be.

Rebecca, PA for Dr. Max – great personal career! Listens and explains all questions. Knows her work. Would make a good doctor!

Shannon (works with insurance) was very helpful. She worked very hard and made lots of calls to get somewhere closer to home. I’m moving on! I will miss everyone so much. I feel like they are my friends. THANK YOU EVERYONE!!! Brenda, PCT, day shift – prompt, great personality, considerate, good attitude, very helpful. Braylen, PCT, night shift, smiles a lot and is great as well. All very prompt, the PCTs taking care of me.

Lauren, nurses on day shift, love her attitude and personality. Works hard and is prompt. I forgot things to ask for and she returned right after I asked for it. Checks on you… one of the best nurses.

Paul, nurse at night was very busy but got him to talk. Very nice attitude. Shaila, PCT on nights was very pleasant and helpful, nice to talk to. Jennifer, Respiratory Therapist was very intelligent and knowledgeable. Explained everything I asked and informed me of things that I thought were more accurate than other therapists in different business told me. Very pleasant personality. Emely, she was in housekeeping. Very nice lady, easy to talk to. She made sure my personal things were kept together. Always watched out for my plant!

March 2019

I am sorry I do not know the names of the individuals that took care of me. But I do want to say I had wonderful, professional, comforting care from all I was in contact with. The entire staff responsible for my care were very courteous and polite and made my stay there a very good experience considering the reason I was there.

Feb 2019

I was completely satisfied with all my treatments and with all the people involved. Everyone I was in contact with was helpful and kind. The facilities were clean and kept up even during some very bad weather that coincided with my stay. Thanks to everyone!

My RN Molli was amazing. She was caring, empathetic and sensitive. Great at explaining things that were going to happen and always answering my questions, before I could even ask. She is a blessing.

July 2018

We had great care by Dr. Max DeCarvalho and his staff for my spinal surgery. Also, by the staff on the joint floor where I stayed. Shelby Rohr stood out as very caring and on top of my after-surgery care.

The care I received at the Bone, Joint, and Spine Center during my stay (4/3/18- 4/5/18) for a knee replacement was exceptional. I want to especially say thank you to my nurses Amber and Kim, who I felt went above and beyond. They were wonderful.

In the last 30 hours here at HaysMed I have had the best nurses and aides that anyone could every ask for. Amber and the night nurse (can’t remember her name) did their very best to make sure I had everything I needed and wanted to make my stay exceptionally good out of a bad situation. I have had the best care and would recommend this facility to everyone.

I am writing on behalf of my father and myself. My father received excellent care from the team on the bone, joint and spine floor. They were so attentive to his every need; they
encouraged him, gave him positive reinforcement and were extremely patient. I can’t give enough praise to : Amber, Tina, Brenda, Kinzey, Lauren, Shannon, Stephanie, Mark (TCNS) and Aubrey (TCNS).

I continue to be impressed with the people working in the bone, joint and spine center. All my call lights were promptly answered, all my questions were directed properly. Most
importantly, I felt as though I were the only patient at the time, that they gave me all the time that I needed. I have used the After-Visit call line and have found it very reassuring! Thank you!